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SUGGESTED TOPICS FOR OTHER
PRESENTATIONS:
Revenue/tax: ICT enabled systems for the provision of online tax
information with transactional applications
• Building customer focused transactional websites and breaking down
barriers to optimise adoption rates
• Meeting Islamic requirements in e-tax: ensuring efficiency,
effectiveness, and accountability
• Creating a tailored customer service by analysing customer data to
refine service strategy
Value-led service delivery - transforming local and central
government through eGovernment
• Using eGovernment as an instrument to open up government Vs an
instrument of regulation?
• Investing in ICT to transform service delivery and address
priority outcomes
• E-Human capital: are populations e-aware and e-ready?
• Connecting with the new “always online” generation while also
building interaction with the more senior but “often offline”
generations
E-payment and the impact in accelerating eGovernment services
• Developing and structuring easy to use customer focussed websites
with payment applications
• Building secure and accessible systems for cross departmental
communication
• Building robust eGovernment offerings to driving efficiencies
through greater use of self-service
Increasing up-take of eGovernment services in the Middle East
• Strategies to bridge digital divides and
• Developing targeted advertising campaigns around certain
eGovernment services to promote adoption
• Communication strategies for specific demographics to extend the
reach of eGovernment services without alienating late technology
adopters and broadening the digital divide
Developing innovative public-private partnerships to achieve hybrid
solutions
• New funding mechanisms and partnership agreements for eGovernment
implementation across local and central government. Are PPPs the
answer?
• What added value services can the private sector bring to
eGovernment?
• An analysis of current trends and action lines in ICT
implementation on a global, national and regional level – lessons
for practical implementation
توجه: هرگونه موضوع سخنرانی
در زمينه e-Government در صورت تاييد برگزار
کنندگان جشنواره قابل ارايه می باشد. همچنين امکان تغيير موضوع پس از
انتخاب به عنوان سخنران نماينده ايران وجود دارد.
برنامه کنفرانس:
DAY ONE
08.00 Chairperson’s welcome address and opening comments
BUILDING THE MIDDLE EAST’S ICT FUTURE
08.10 Keynote address: building eGovernment readiness in the
Middle East – bridging divides
• Learn the latest eGovernment capacity building initiatives across
the Middle East
• Understand the changing demands placed upon public sector
organisations from the information rich global economy
• Taking a strategic approach to the role eGovernment can play in
bridging digital divides
• Driving the public sector agenda around eGovernment to increase
efficiency and services
Invited: H.E. Sultan Sayeed Al Mansoori, Minister of Governmental
Sector Development, and Chairman, Supreme Committee for the
Supervision of the Telecommunications Sector, United Arab Emirates
Invited: Nabil Al Yusuf, Director, The Executive Office, United Arab
Emirates
08.40 Keynote address: realising the strategic value in IT for
government services
• Does eGovernment only translate into increased availability of
government services, increased efficiency and reduced costs?
• What’s eGovernment’s role in the build out of infrastructural
technology?
• Making practical conclusions from supply and demand side theories
of eGovernment
• Creating new services and sweeping change in the ways governments
serve their constituents
Salem Al Naemi, Executive Director, ictQATAR, Supreme Council of
Information and Communication Technology
THE EGOVERNMENT CHALLENGE: MANAGING AND DELIVERING E-SERVICES
09.10 Panel session: towards a more effective model of
eGovernment effectiveness
• Excellence in government developed portals and ensuring
inclusivity whilst driving eGovernment amongst non tech-savvy
demographics
• Making government services run better and at a lower cost through
shared services
• Designing goals and action patterns to enable ICT to facilitate
eGovernment change
• Identifying tactical and strategic challenges while planning for
e-governance in the Middle East
• Defining and implementing mechanisms to monitor the progress and
performance related to eGovernment implementations
CONFIRMED: Dr Mohamed Baka, Director of Information Technology, Abu
Dhabi Water and Electricity Authority, United Arab Emirates
CONFIRMED: Dr Salim Al-Ruzaiqi, Chief Executive Officer, ITA
(Information Technology Authority), Sultanate of Oman
CONFIRMED: AbdulHakim Malik, Director of IT Department, Dubai
Municipality
10.00 Morning break and formal networking opportunity
ENABLING GOVERNMENT EFFICIENCY
10.40 Panel session: moving towards eGovernment – successful
e-administration across all tiers of government
• Introducing eGovernment for all national and local eGovernment
online transactions
• Utilising eGovernment platforms for more efficient use of
resources and faster communications
• Rationalising public spending through a central purchasing agency
and e-procurement tools
• How CIOs are re-architecting IT for increased efficiencies and
service excellence?
CONFIRMED: Mohammed A. Al-Amer, Undersecretary, Central Informatics
Organisation, Kingdom of Bahrain
CONFIRMED: Muhammad Aimal Marjan, Director General ICT, Ministry of
Communications, Islamic Republic of Afghanistan
CONFIRMED: Dr. Tino Schuppan, Founder, IfG.CC - The Institute for
eGovernment
11.30 ‘Towards Electronic Government’ – the Netherlands’
experience of e-administration implementation
• DigiD: a government-wide authentication system for use
• with all national and local eGovernment online transactions
• Developing 'key-registers' to ensure that citizens and businesses
have to provide their information only once
• Developing a multi-channel approach for citizens and businesses to
access government
CONFIRMED: Harry van Zon, Director, Innovation and Information
Policy for the Public Sector, Ministry of the Interior and Kingdom
Relations, The Netherlands
12.00 Lunch
THE UNDERLYING INFRASTRUCTURE FOR EGOVERNMENT
13.30 The status of telecom markets in the Arab World
• An overview of Arab telecom markets. Dynamics of broadband
Internet, cellular and fixed markets
• Upcoming and recent developments. New licenses, operators and
liberlisation plans and trends
• Which comes first: eGovernment or telecom infrastructure? Does
growth in one pull demand in the other?
CONFIRMED: Jawad Abassi, President, Arab Advisors Group, Jordan
ONE-TO-ONE BUSINESS MEETINGS
14.00 This is an exciting, quick and non-pressured way to meet
all delegates and industry peers in one 45-min session. These brief
meetings are the starting point for conversation and networking
throughout the conference. This is where long-lasting business
relationships begin.
15.45 Afternoon break
DETERMINING THE EGOVERNMENT SERVICES AND EFFICIENCY MIX
16.15 Case study: eGovernment best practice in the Arab region,
showcased by the winners of WSA and Arab eContent Award"
• Developing an end-to-end online procurement process and securing
supplier buy-in and investment into advanced technology enablers
• Ensuring interoperability across and evaluating the merits of
opposing models for e-procurement:
1 - Centralised deployment for maximum control
2 - Local deployment with centrally defined interoperable standards
3 - Locally owned for optimal regional performance
• Analysing the impact of e-procurement be on budget processes,
e-tendering and service delivery schedules
CONFIRMED: Waheed Al Balushi, Chairman, Arab eContent Award, Former
Chairman, Arab Union of ICT Associations (IJMA3)
16.00 Close of day one
DAY TWO
08.00 Chairperson’s welcome and opening address
EGOVERNMENT MODELS
08.10 Keynote panel session: eGovernment models – deciding upon
an integrated or bespoke approach
• Strategies to ascend the eGovernment evolution ladder towards
offering a full e-service
• Creating incentives for strategic leadership that can manage and
deliver technology based change within all tiers of government
• Laying foundations in the eGovernment pyramid and avoiding
problems with ‘off the shelf’ solutions
CONFIRMED: Salem Al Shair, Director of eServices, Dubai eGovernment,
United Arab Emirates
CONFIRMED: Dr. Sherif Hashem, Executive Vice President, Information
Technology Industry Development Agency (ITIDA), Ministry of
Communications and Information Technology, Egypt
CONFIRMED: Ali A-Soma, Director of Saudi e-gov "Yesser”, Ministry of
Communications and Information Technology, The Kingdom of Saudi
Arabia
09.00 Panel session: managing organisational and cultural change
to improve organisational performance and administrative reform
• Preparation, inspiring action and achieving results through
cost-effective ways to maximise ICT investments
• Shifting organisational culture toward stronger people leadership
by taking advantage of ICT solutions
• Organisational implications and requirements for successful
eGovernment implementation
CONFIRMED: Ilyas Naibov-Aylisli, Project Director National
E-Governance Network Initiative, Project EGovernment, Azerbaijan
CONFIRMED: Dr. Tino Schuppan, Founder, IfG.CC - The Institute for
eGovernment
Invited: H.E. Mohammed Bachir Munajed, Minister of Communications
and Technology, Syrian Arab Republic
Invited: Haiyan Qian, Chief, Knowledge Management Branch, UNPAN
Division for Public Administration and Development Management,
Department of Economic and Social Affairs, United Nations
Invited: Hussein Al-Okby, IT Director, General Organisation of
Social Insurance, The Kingdom of Saudi Arabia
Invitation: H.E. Kubanychbek Jumaliev, The First Vice-Prime
Minister, Ministry of Transport and Communications, State of Kuwait
Invited: Ahmed F. El Farra, Senior Project Director, eGov Project
Coordination Unit, Ministerial Committee for eGovernment, Palestine
Invited: Mr. Mohamed Sameh Bedair, E-GOV Program Director, Ministry
of State for Administrative Development, Egypt
Invited: Dr. Khalid F Alotaibi, Acting Deputy Minister of
Communications and Information Technology
Invited: Colonel Saleh Khamis Al Kubaisi, Head of Computer Systems
Department, Qatar Ministry of Interior
10.00 Morning break
BUILDING SECURE, RESILIENT, INTEGRATED SYSTEMS
10.40 Panel session: building trust and security in eGovernment –
balancing costs, security and access
• Designing effective security measures for eGovernment services at
minimum cost
• Simplifying sign-on processes while complying with privacy
legislation and authentication requirements
• Analysing the best technology for eGovernment database, data
storage, archiving, retrieval and backup systems
CONFIRMED: Col. Saleh Alkubaisi, Director of Information System
Department, Ministry of Interior, State of Qatar
CONFIRMED: H.E. Dr. Saeed Al Dhaheri, Director General, Emirates
Identity Authority, United Arab Emirates
Invited: Abdulla Qassim, General Manager ITO, Emirates Bank, United
Arab Emirates
Invited: Khalid Ali Al-Khamis, Under Secretary for IT Sector,
Ministry of Planning, State of Kuwait
Invited: Mr. Sharaf Abbas Zaid Al-Dailami Advisor Minister Financial
Affairs, Ministry of Communication and Information Technology, Yemen
11.30 Case study: identity management – securing personal
information in eGovernment systems
• Smart card and biometric technologies for identification and
authentication
• Building complete digital identity profiles and meeting increasing
requirements for digital forms of personal identification and
authentication
• Secure authentication and identity management for eGovernment
projects
CONFIRMED: Dr. Sherif Hashem, Executive Vice President, Information
Technology Industry Development Agency (ITIDA), Ministry of
Communications and Information Technology, Egypt
12.00 Lunch
INNOVATIVE USE OF ICT FOR COLLABORATION AND CREATING STRATEGIC
ADVANTAGE
13.30 Case study: eGovernment's plan of the Syrian Ministry of
Communications for the next five years
With technology embargo imposed, discover Syria’s innovative
approach to developing eGovernment capacity:
• Learn how Syria will collecting all government services that
belong to citizens in the next five years
• Discover eGovernment process engineering and re-engineering,
continuous Management and technical training modules
• Understand how the development of telecommunication infrastructure
in Syria will go forward over the next five years
CONFIRMED: Dr. Nabil Nassar, ICT Advisor, Ministry of Transport, The
Syria Arab Republic
14.00 Online showcase: benchmarking eGovernment websites, portals
and content solutions
• Delivering accurate and timely information to the people who
matter most – citizens
• Leveraging best practices in eGovernment portal design and
maintenance
• Ensuring the right project management process for content
management solutions
• Building user-centred, multi-channel, cross-government services
CONFIRMED: ITA (Information Technology Authority), Sultanate of Oman
CONFIRMED: Shaikh Ahmed bin Isa Al Khalifa, Under-Secretary for
Passports and Residence, General Directorate Nationality, Passport &
Residence, Kingdom of Bahrain
Invited: ictQatar
Invited: Salem Al Shair, Director, Dubai eGovernment, United Arab
Emirates
14.45 Afternoon Break
15.15 (Presentation description to come)
CONFIRMED: Najat Rochdi, Regional Coordinator, ICTD in Arab region
Program (ICTDAR), RBAS - UNDP
15.45 Case study Health: key issues of technical interoperability
in the eHealth sector
• Providing interoperability across players in the health system
(GPs, hospitals, pharmacies, insurance agencies, citizens)
• Improved efficiency in storing and sharing of medical records,
establishing widespread, linked use of electronic health records
• Analysing the success and lessons learnt from local and national
Electronic Health Records (EHR) implementation projects
CONFIRMED: Tuncay Namli, Software Research and Development Centre,
Department of Computer Engineering, Middle East Technical
University, Turkey
16.15 Close of conference
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